Our in-built data management reporting and analytics software offers both real-time and historical reports that allow you to monitor your call centre's performance. You can drill down into specific details at a granular level, giving you an accurate picture of your operation's strengths and areas for improvement.
Our real-time statistics and wallboard feature is a graphical wallboard application designed to be displayed on large screens, but it can also be tailored to smaller screens. This feature provides instant, up-to-the-minute information on queue status and performance to your teams, supervisors, and managers. The information is displayed colourfully and engagingly via bespoke interfaces to ensure that it grabs attention and is easy to understand.
With our dialler reporting and analytics feature, you can quickly identify trends, improve agent performance, and take data-driven actions that lead to increased productivity and efficiency.
Request an Advanced Auto & Predictive Dialer software for your call center business today and boost your sales in less time!
